Standard Chartered Pakistan Consolidates Communications Infrastructure using Avaya Technologies

Standard Chartered will implement Avaya’s IP telephony solution nationwide, with support from Pronet

Karachi: Standard Chartered Bank (Pakistan) Ltd, the oldest and largest international bank in Pakistan, signed an agreement with Pronet (Pvt) Ltd., one of the country’s leading systems integrators, to deploy cutting-edge communications solutions from Avaya. Standard Chartered will implement Avaya’s IP telephony solutions nationwide, helping it to boost efficiency deliver superior customer experience and increase profitability.

The wholly owned subsidiary of Standard Chartered has been operating in Pakistan since 1863 and today has more than 90 branches across the country. Standard Chartered Pakistan wanted to consolidate  its voice operations infrastructure to improve efficiency and implement latest state of art technology.. After an extensive evaluation process, Standard Chartered decided to work with Pronet to upgrade its existing infrastructure to Avaya solutions, as they demonstrated superior reliability, easier administration and a better end-user experience than competitor solutions.

This solution will help the Bank deploy and maintain one consolidated network, lower recurring expenses and overall costs through a common architecture. The transformation will also ensure scalability and high availability and enhance employee productivity through applications.

“At Standard Chartered Pakistan we are proud of our position as thought leaders in the market, our success has been based on always looking forward, delivering innovative new offerings and embracing technology to achieve our goals. We felt that Avaya fits well in  this strategy and we look forward to working with them in the future.” Shazad Dada, Chief Executive Officer, Standard Chartered Pakistan

“As one of the leading systems integrators in Pakistan, it is a proud occasion for us to collaborate with Avaya to transform communications for Standard Chartered. By choosing Avaya’s robust and state-of-the-art digital technology, Standard Chartered will reduce costs, boost employee productivity, and deliver superior customer experiences.” Mash Khan, Pronet Chairman

“We are delighted to strengthen our partnership with Standard Chartered, having worked with this leading brand across the globe, and to show our commitment to the Pakistan market. By working with Pronet to bring this solution to Standard Chartered, we are helping them to achieve their digital objectives and play their rightful part in Pakistan’s economic development. This is the perfect demonstration of the strength of our next-generation communications offerings, and how they deliver superior team and customer experiences for organizations of all sizes. ” Nidal Abou-Ltaif, President, Avaya International.